1. Introduction
UniCentre (“we”, “our”, “platform”) is a student support marketplace designed to help students seamlessly access trusted services for their study abroad journey through verified service providers, Agency Partners and referral partners.
This Privacy Policy explains how we collect, use, share, store and protect personal data when users interact with the UniCentre platform.
2. Scope of Policy
This policy applies to:
- Students using UniCentre services
- Agency Partners assisting students
- Referral partners submitting student leads
- Service vendors listed on the marketplace
Website and platform visitors
3. Information We Collect
A. Information provided directly
- Name, email, phone number
- Academic background and study preferences
- Visa / admission stage information
- Documents shared for service fulfilment
- Communication records
B. Information collected indirectly
- Platform usage behaviour
- Service search patterns
- Vendor interaction history
- Device and technical data
- Cookies and analytics data
4. Purpose of Data Processing
UniCentre processes personal data to:
- Enable students to discover and connect with relevant service providers
- Route student enquiries or leads to selected partner agents or vendors
- Facilitate service comparisons and decision making
- Personalise marketplace experience
- Improve platform features and vendor quality
- Provide support, notifications and journey updates
- Send relevant marketing or informational content (opt-out enabled)
- Prevent fraud, misuse or regulatory violations
5. Marketplace Data Sharing Model
UniCentre may share user data in controlled ways:
A. With Service Vendors
When a student expresses interest or initiates service usage.
B. With Agency Partners
If the student is onboarded via an agency partner or chooses agent assistance.
C. With Referral Partners
Only limited lead information required for attribution, reporting or incentive purposes.
D. Platform Analytics & Technology Providers
Hosting, CRM, marketing automation, chatbot, analytics tools etc.
E. Legal and Compliance Requirements
Government authorities, regulators or legal processes.
6. Consent and User Controls
By registering or submitting information on UniCentre, users consent to:
- Data processing required for marketplace facilitation
- Communication related to services
7. Role of UniCentre vs Vendors
UniCentre acts as:
- Data facilitator / intermediary platform
- Vendors act as independent data controllers for service fulfilment once engagement begins.
8. Data Security Measures
UniCentre implements:
- Encryption and secure cloud infrastructure
- Access controls and role-based permissions
- Vendor compliance onboarding
- Regular monitoring and security reviews
9. Data Retention
Personal data is retained:
- While account or partnership remains active
- As required for service delivery
- For legal, dispute resolution or reporting obligations
After this period, data is anonymised or deleted.
10. User Privacy Rights
Depending on jurisdiction, users may request:
- Access
- Rectification
- Erasure
- Restriction
- Portability
- Objection to processing
11. Cookies & Tracking
UniCentre uses cookies for:
- Platform performance
- Personalisation
- Marketing attribution
- Referral tracking
12. Policy Updates
UniCentre may update this policy periodically.
Material changes will be communicated via platform notification or email.
13. Contact & Grievance Officer – [email protected]
